Terms, Privacy & Disclosures

1. Terms of Service

1.1 Agreement to these terms

Welcome to rblurrr.cloud (the "Site"), operated by Robert Fuller / RBLURRR, providing services through Divray Koves (SDVOSB), based in New Braunfels, Texas, USA ("we," "us," "our"). By accessing or using the Site, the on-site AI assistant, or any demo experience hosted here, you agree to these Terms of Service. If you do not agree, please do not use the Site.

1.2 What this Site is

The Site is a professional portfolio and information hub describing web development, AI integration, AI phone assistant, technical consulting, and memorial website services, along with live project demos. Content on the Site is provided for general information and demonstration purposes.

1.3 Service descriptions are not binding offers

Prices, timelines, capabilities, and package details shown on the Site (including AI Phone Assistant tiers) are starting points and illustrations, not binding offers. Every engagement is scoped individually and governed by a separate written agreement, proposal, or invoice signed or accepted by both parties. In any conflict between the Site and a signed agreement, the signed agreement controls.

1.4 Payments, guarantees & refunds

• Setup fees, hourly rates, and monthly subscriptions are due as set out in your written agreement or invoice.
• The published AI Phone Assistant 14-day money-back guarantee applies to the setup fee as described on the Site: if your assistant is not live and performing to the agreed specification within 14 days of the discovery call, the setup fee is refunded in full.
• Unless your agreement says otherwise, monthly service fees are billed in advance, are month-to-month, and can be cancelled effective the end of the current billing period.

1.5 Intellectual property

The Site's design, code, animations, text, and branding are owned by Robert Fuller / RBLURRR. Client projects displayed in the portfolio remain the property of their respective owners and are shown for demonstration. Ownership of work product created for clients is defined in each client's written agreement. You may not copy, scrape, reproduce, or create derivative works from the Site without written permission, except for normal personal browsing and sharing of links.

1.6 Acceptable use

• Do not attempt to disrupt, overload, probe, or gain unauthorized access to the Site or its infrastructure.
• Do not abuse the on-site AI assistant or AI phone lines (including spam, harassment, automated flooding, or attempts to extract system prompts or underlying data).
• Do not use the Site or its tools for any unlawful purpose.

1.7 AI-generated content disclaimer

The Site includes AI-powered features (an AI chat assistant and AI voice phone lines). AI systems can make mistakes. AI responses are provided for general information and lead intake only and are not professional, legal, financial, or medical advice. Verify important details with a human before relying on them.

1.8 Third-party links and demos

The Site links to live client websites and external resources. Those sites have their own terms and privacy policies, and we are not responsible for their content or practices.

1.9 Disclaimer of warranties

The Site and its demos are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure.

1.10 Limitation of liability

To the maximum extent permitted by law, Robert Fuller / RBLURRR and Divray Koves will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of your use of the Site. Our total liability for any claim relating to the Site will not exceed the greater of (a) amounts you paid us in the 3 months before the claim arose, or (b) $100 USD. Liability under signed client agreements is governed by those agreements.

1.11 Indemnification

You agree to indemnify and hold us harmless from claims arising out of your misuse of the Site or violation of these terms.

1.12 Governing law

These terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. Venue for any dispute lies in the state or federal courts serving Comal County, Texas.

1.13 Changes

We may update these terms from time to time. The "Last updated" date above reflects the latest revision. Continued use of the Site after changes means you accept the updated terms.

1.14 Contact

Questions about these terms: robert.fuller@divraykoves.com · (830) 515-7903.

2. Privacy Policy

This policy explains what information is collected when you use rblurrr.cloud, how it is used, and the choices you have. The data controller is Robert Fuller / RBLURRR (contact below).

2.1 Information we collect

• Contact form. When you choose Send Inquiry, the form sends your name, email address, optional company and phone number, project type, message, page/UTM attribution and referring page, and a random first-party visitor ID to the Site's same-origin Sentinel endpoint. Sentinel stores the inquiry on our server and may send Robert an operator notification so it can be answered. It is not sent to an advertising network. If you do not want to use this form workflow, email robert.fuller@divraykoves.com directly instead.
• “Send Robert a note” forms on the work and About pages. These send the same kind of details as the main contact form (name, email, optional phone and company, project type, message, the page section and referring page, and the random first-party visitor ID) to the same Sentinel endpoint, for the same purpose. Without JavaScript the form instead opens a pre-filled email in your own mail app, and nothing is sent to the Site.
• Optional RBLURRR email notes. If you separately check the email opt-in box and submit, we collect your email, optional name, source page, consent timestamp and confirmation status in a private subscriber database. We send a confirmation link first; only confirmed subscribers receive a welcome note, a later practical check-in, and occasional monthly relationship emails. Every marketing email includes an unsubscribe link. Contact inquiries, site analytics consent and previous lead submissions do not enroll you. We do not insert your page-view history or section attention into these emails.
• On-site AI assistant and optional first-party analytics. If you accept optional analytics, Sentinel collects a random visitor ID, pages and page sections viewed, active foreground time spent in each section, maximum scroll depth, selected calls-to-action, referrer/campaign, approximate city/region derived from the connection, coarse device/browser type, and whether you are returning. It pauses attention timing while the page is hidden and does not record keystrokes, screen contents, or precise location. If you interact with the assistant, we also collect your messages and any lead details you choose to provide (project need, contact info, business type, timeline, budget, notes). This data stays first-party and is not shared with advertising networks.
• Voice features in the chat widget. If you choose to use microphone input, your speech is converted to text by your browser's built-in speech recognition (which may involve your browser vendor's servers, e.g. Google or Apple). We receive the resulting text, not the raw audio.
• AI phone lines. Calls placed to our AI voice numbers may be recorded, transcribed, and processed by AI to produce summaries, urgency ratings, and follow-up actions. We may collect caller name, phone number, call time, reason for calling, appointment preferences, and follow-up details. See the AI & Call Recording Disclosure.
• Technical logs. Like virtually all websites, our server infrastructure keeps standard logs (IP address, user agent, timestamps, requested URLs) for security and operations.

2.2 Third-party services

• Google Fonts (fonts.googleapis.com / fonts.gstatic.com) — loading fonts transmits your IP address to Google. Google privacy policy.
• Self-hosted visual libraries — the site serves its pinned graphics code from rblurrr.cloud rather than a runtime JavaScript CDN.
• Telephony & AI providers — our AI phone features run on third-party voice, telephony, and AI platforms that process call data on our behalf.

We do not use third-party advertising trackers, ad pixels, or sell personal information.

2.3 How we use information

• To store, notify us about, respond to, and provide quotes for inquiries;
• To qualify and follow up on leads you submit through chat or phone;
• To send confirmation and occasional relationship-building email notes only if you separately opt in and confirm, and to honor unsubscribe requests;
• To provide, secure, and improve the Site and our services;
• To keep business records and comply with legal obligations.

2.4 AI processing

Chat messages and phone calls may be processed by AI systems to generate replies, summaries, lead scores, and recommended next actions. A human (Robert) reviews lead summaries and follow-ups.

2.5 Sharing

Contact-form submissions go first to the same-origin Sentinel service and may trigger an operator notification; they may then be handled by service providers needed to operate the Site and services (hosting, notification delivery, telephony/voice platforms, AI APIs, calendars, CRM/dashboard tools), by authorized team members, and where required by law. We never use a real caller's voice, transcript, name, number, or story in marketing without written permission.

2.6 Retention

Contact inquiries and chat records are kept as needed for business, legal, and operational purposes, then deleted or anonymized. Email subscriber records are kept while a subscription remains active; after unsubscribe we retain the address, subscription record and audit events to suppress future sends, subject to applicable deletion requests. Unconfirmed signups remain pending until confirmation expires; you can request deletion. Email delivery uses our SMTP provider, which processes addresses and messages to deliver them.

2.7 Your rights & choices

You may request access to, correction of, or deletion of your personal information by emailing robert.fuller@divraykoves.com. We honor applicable rights under Texas, California (CCPA/CPRA), and EU/UK (GDPR) law where they apply, and we respond to verified requests within a reasonable time. You can also clear the Site's local storage at any time (see the Cookie & Local Storage Policy).

2.8 Children

The Site is a professional services site and is not directed to children under 13. We do not knowingly collect children's data.

2.9 Security

The Site is served over HTTPS from self-managed infrastructure with access controls. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.

2.10 Changes & contact

We may update this policy; the "Last updated" date reflects the latest version. Contact: Robert Fuller / RBLURRR · Divray Koves (SDVOSB) · New Braunfels, TX · robert.fuller@divraykoves.com · (830) 515-7903.

3. Cookie & Local Storage Policy

This Site does not set third-party advertising or cross-site tracking cookies. Instead, it uses a small number of browser local storage entries (a technology similar to cookies) for preferences and the first-party site assistant:

3.1 Your choices

• Banner choice. Choosing "Essentials only" turns off the optional first-party analytics on this device: the Site sends no visit, presence, section-attention, scroll-depth, or CTA pings, and the stored visitor-ID and returning-visitor entries listed above are removed. The AI project concierge still appears on the page, but it sends nothing unless you choose to chat with it or start a project brief. If you later deliberately submit the main contact form, the form creates/uses a random first-party ID to deliver and associate that inquiry with the same-origin Sentinel service; use the direct email address instead if you prefer not to use that workflow.
• Browser controls. You can clear or block local storage and cookies for this site at any time in your browser settings (usually under Privacy → Site data).

3.2 Third-party CDNs

Resources loaded from Google Fonts may involve that provider's own cookies or logs under the policy linked in the Privacy Policy. Interactive graphics libraries are served locally from rblurrr.cloud.

4. AI & Call Recording Disclosure

4.1 You are talking to AI

The chat widget on this Site and the phone lines advertised as AI demos — including (830) 689-8100 — are answered by an AI assistant speaking in a natural human-like voice. The assistant identifies itself as AI and is happy to confirm that if you ask.

4.2 Recording & transcription

Calls to our AI lines may be recorded, transcribed, and summarized by AI for quality, follow-up, and business operations. By continuing a call after the disclosure at the start, you consent to recording where permitted by law. If you do not consent, say so — the assistant can take a basic message without recording, or arrange a human callback.

4.3 Escalation & call bridging

The assistant may send a summary of your call to the team for follow-up, and for urgent or high-value calls it may attempt to reach a team member and, if available, connect you live ("owner-first bridging"). It will tell you before doing so.

4.4 Client deployments

AI phone assistants we build for clients are configured with the disclosures, consent flows, and business rules required for the client's jurisdiction and industry, including call-recording consent and AI identification. Clients are responsible for legal review of their own deployment; we build to spec with compliance-first defaults.